Our customers are our number one priority. We're customers ourselves and know how frustrating it is to receive poor customer service, order something to later learn it's out of stock, or have emails ignored. So much so, that here is our service promise:

  • We will always try our best to respond to your queries within 24 hours.

  • Products able to be purchased on our website are in stock and ready to ship. On a rare occasion the website stock levels may not be up to date, but we do make it a priority to keep stock levels current.

  • We endeavour to ship items within 24-hours of purchase. We ship from Australia - you won't be surprised to later learn your item has been shipped from half-way across the world.

  • We accept no-questions-asked returns of goods in their original condition within 14 days.

  • We are always happy to provide advice on fit and styles. Bridle fit is so important, and we're here to help you get it right.