WHAT ARE YOUR POSTAGE CHARGES?

 

Australia:

We offer standard shipping within Australia at a flat rate of $13 and Express Post is $17.00.

USA:

Shipping is a flat rate of just USD $10 (AUD $13) with a delivery time of 7-10 days. 

We are able to offer affordable shipping to the US as every day we ship customer orders from Australia to our USA warehouse via DHL Express. Once the warehouse receives your order, it will be immediately dispatched via USPS. This process means there is a several day delay in tracking information being updated, but rest assured your order will be with you in around 7-10 days from placement to delivery. 

Rest of the world:

Shipping is available for AUD $18.50 via Australia Post Express or $32.50 via DHL Express. 

Payment of any duties or taxes imposed by the customs department (or similar) in your country is your responsibility. Please note that for the UK / Europe we do not collect VAT, and this may be payable to customs at up to 15% of your order value, dependent on the value of your order and the country you are in.

HOW QUICKLY DO YOU DISPATCH?

We try our best to dispatch within 24 - 48 hours Monday to Friday. This timeframe will be longer during peak sales periods.

DO YOU ACCEPT RETURNS?

Absolutely! Returns can be sent to either our Australian or USA warehouses. For more info, see our returns page.

When trying on your items, please don't do up the buckles - simply leave straps slipped through keepers to check the fit until you're happy with the sizing.

Returns are accepted within 14 days for a full refund when the product is unused with tags still intact. We ask that you package the item up neatly and safely to return to us, so that it arrives with us in original condition.

We pride ourselves in the quality of our products. If you feel the quality isn't up to scratch then please tell us and we will be more than happy to discuss a resolution.

If you would like to return an item, please see our returns page.

CAN I USE AFTERPAY?

Yes, we accept AfterPay!

CAN I USE ZIP PAY?

Yes!

I PLACED AN ORDER & WANT TO CHANGE IT

While we will do our best, generally we cannot change either delivery addresses or the contents of orders once placed. Our warehouse works quickly to pack and dispatch orders and it's not always possible to put changes through our system before orders are dispatched.

I WAS SENT THE WRONG ITEM / FAULTY ITEMS

Our products are handmade by humans, and packed by humans. While we try to avoid mistakes, unfortunately sometimes they do happen.

If you have a faulty item, or receive an item sent to you in error, please contact us via customer@lumiereequestrian.com. We will send you a returns postage label so that there is no cost to you in sending the product back to us. To be entitled to paid return postage, you must contact us about the issue first so we can send you a label. We will not reimburse you for postage you have paid to a post office.