We are so confident you'll love our products that we accept no-questions-asked returns of goods in their original condition within 14 days of the date you received your order.
Returns / exchange process:
Within the package your order arrived in, you will find a returns and exchanges form. Please complete this form.
Send the item back to us with the completed form to:Lumiere Equestrian
Kent Town Parcel Locker / 100137 67004
35-37 Rundle St
South Australia 5067
When you are returning an item due to wrong sizing or change of mind, the return postage is paid for you. However, we will provide the replacement item to you with free postage.
If you are returning a faulty item, or item sent to you in error, we will send you a returns postage label so that there is no cost to you in sending the product back to us.
Once returns are received, your refund will be processed via your original payment method within 7 days.
If you have questions or concerns, please reach out to us at email@example.com.