We are so confident you'll love our products that we accept no-questions-asked returns of leather goods in their original condition within 14 days of the date you received your order. 

When trying on your items, please don't do up the buckles - simply leave straps slipped through keepers to check the fit until you're happy with the sizing.

Returns are accepted when the product is unused with tags still intact. We ask that you package the item up neatly and safely to return to us, so that it arrives with us in original condition.

We pride ourselves in the quality of our products. If you feel the quality isn't up to scratch then please tell us and we will be more than happy to discuss a resolution.

Returns  / exchange process:

Within the package your order arrived in, you will find a returns and exchanges form. Please complete this form which is also available here.

Send the item back to us with the completed form to:

Lumiere Equestrian
Kent Town Parcel Locker / 100137 67004
35-37 Rundle St
Kent Town
South Australia   5067

When you are returning an item due to wrong sizing or change of mind, the return postage is paid for by you. However, we will provide the replacement item to you with free postage.

If you are returning a faulty item, or item sent to you in error, we will send you a returns postage label so that there is no cost to you in sending the product back to us.

Once returns are received, your refund will be processed via your original payment method within 7 days.

If you have questions or concerns, please reach out to us at customer@lumiereequestrian.com.