WHAT ARE YOUR POSTAGE CHARGES?
Free shipping for orders over $250. For orders under $250, shipping within Australia is a flat rate of $10. Express postage within Australia is available for $15 - just select this option at checkout.
Rest of the world:
Shipping to NZ, the USA and Asia is available for USD $10 (AUD $13) as a standard, tracked service.
Shipping to the UK and Europe is currently paused as we navigate the implication of recent VAT changes on imports.
Payment of any duties or taxes imposed by the customs department (or similar) in your country is your responsibility.
HOW QUICKLY DO YOU DISPATCH?
We try our best to dispatch within 24 -48 hours Monday to Friday. During peak sales periods we ask that you allow 7-10 days for dispatch.
DO YOU ACCEPT RETURNS?
We do accept returns and want you to get the perfect fit for your horse. When trying on your items, please don't do up the buckles - simply leave straps slipped through keepers to check the fit until you're happy with the sizing.
Returns are accepted within 14 days for a full refund when the product is unused with tags still intact. We ask that you package the item up neatly and safely to return to us, so that it arrives with us in original condition.
We pride ourselves in the quality of our products. If you feel the quality isn't up to scratch then please tell us and we will be more than happy to discuss a resolution.
CAN I USE AFTERPAY?
Yes, we accept AfterPay!
CAN I USE ZIP PAY?
WHY IS YOUR LEATHER SO SPECIAL?
It really pays to know your leather, as not all leather is created equal - far from it.
Lumiere primarily offers Italian leather bridles - a premium quality of leather without the price tag of an English or German leather, and by far superior to an Indian leather.
Many buyers are fooled into thinking that price reflects quality when it comes to bridles and pay top dollar for Indian leather bridles in chain saddlery stores. Please don't...
English leather will always be the top quality and most expensive leather, with bridles retailing at $200+.
Indian leather will always be the lowest quality leather, with bridles being sold for a range of prices to unwitting customers.
At Lumiere, we have chosen to primarily stock Italian leather which we feel offers a quality very close to that of an English leather, but at a fraction of the price. One look and feel of the quality of our bridles and you will be impressed with the quality and value.
ARE YOU ACCEPTING ANY SPONSORED RIDERS?
Every day we receive applications for sponsored riders. Unfortunately, we can't support everyone. We are not looking for any new sponsored riders currently.
Our team of riders were hand-selected by us. Our advice to any aspiring sponsored riders is to have a genuine love of our products, be active on social media, and strive to be the best sports people you can be.