WHAT ARE YOUR POSTAGE CHARGES?

 

Australia:

Free shipping for orders over $250. For orders under $250, shipping within Australia is a flat rate of $10. Express postage within Australia is available for $15 - just select this option at checkout.

New Zealand:

Shipping to New Zealand is available for $12 (untracked regular shipping). Tracked shipping is available for $18 and express shipping is available for $25.

Payment of any customs, taxes or duties imposed by the customs department (or similar) in your country is your responsibility. 

Rest of the world:

Shipping to the USA, Europe and Asia is available for AUD $20 (untracked), AUD $26 (tracked) and AUD $30 (express). 

Payment of any customs, taxes or duties imposed by the customs department (or similar) in your country is your responsibility. 

WHY CAN'T YOU SHIP TO THE UK?

Unfortunately, shipping to the UK is temporarily suspended due to COVID-19. We hope to be able to supply our UK customers again soon. 

WHY ISN'T MY TRACKING WORKING?

We use Australia Post to ship both domestically and internationally.

When we have a particularly high level of orders and are packing out-of-hours (past our daily collection), we may post to you from a street box. Strangely, Australia Post don't scan street box packages until they reach their destination State or Territory. If you check your tracking number and it shows 'no updates' this may be why - rest assured it's on its way.

HOW QUICKLY DO YOU DISPATCH?

We try our best to dispatch within 24 hours.

DO YOU ACCEPT RETURNS?

Returns are accepted within 14 days for a full refund when the product is unused with tags still intact.

We pride ourselves in the quality of our products. If you feel the quality isn't up to scratch then please tell us and we will be more than happy to discuss a resolution.

To arrange a return please email us via lumiere@lumiereequestrian.com.

CAN I USE AFTERPAY?

Yes, we accept AfterPay!

WHY IS YOUR LEATHER SO SPECIAL?

It really pays to know your leather, as not all leather is created equal - far from it.

Lumiere primarily offers Italian leather bridles - a premium quality of leather without the price tag of an English or German leather, and by far superior to an Indian leather.

Many buyers are fooled into thinking that price reflects quality when it comes to bridles and pay top dollar for Indian leather bridles in chain saddlery stores. Please don't...

English leather will always be the top quality and most expensive leather, with bridles retailing at $200+.

Indian leather will always be the lowest quality leather, with bridles being sold for a range of prices to unwitting customers.

At Lumiere, we have chosen to primarily stock Italian leather which we feel offers a quality very close to that of an English leather, but at a fraction of the price. One look and feel of the quality of our bridles and you will be impressed with the quality and value.

ARE YOU ACCEPTING ANY SPONSORED RIDERS?

Every day we receive applications for sponsored riders. Unfortunately, we can't support everyone. We are not looking for any new sponsored riders currently.

Our team of riders were hand-selected by us. Our advice to any aspiring sponsored riders is to have a genuine love of our products, be active on social media, and strive to be the best sports people you can be.