WHAT ARE YOUR POSTAGE CHARGES?
Free shipping for orders over $250. For orders under $250, shipping within Australia is a flat rate of $10. Express postage within Australia is available for $15 - just select this option at checkout.
Rest of the world:
International shipping is available for USD $10 (AUD $13) as a standard, tracked service.
Payment of any duties or taxes imposed by the customs department (or similar) in your country is your responsibility. Please note that for the UK / Europe we do not collect VAT, and this may be payable to customs at up to 15% of your order value, dependent on the value of your order and the country you are in.
HOW QUICKLY DO YOU DISPATCH?
We try our best to dispatch within 24 -48 hours Monday to Friday. During peak sales periods we ask that you allow 7-10 days for dispatch.
DO YOU ACCEPT RETURNS?
We do accept returns and want you to get the perfect fit for your horse. When trying on your items, please don't do up the buckles - simply leave straps slipped through keepers to check the fit until you're happy with the sizing.
Returns are accepted within 14 days for a full refund when the product is unused with tags still intact. We ask that you package the item up neatly and safely to return to us, so that it arrives with us in original condition.
We pride ourselves in the quality of our products. If you feel the quality isn't up to scratch then please tell us and we will be more than happy to discuss a resolution.
CAN I USE AFTERPAY?
Yes, we accept AfterPay!
CAN I USE ZIP PAY?
ARE YOU ACCEPTING ANY SPONSORED RIDERS?
Every day we receive applications for sponsored riders. Unfortunately, we can't support everyone. We are not looking for any new sponsored riders currently.
Our team of riders were hand-selected by us. Our advice to any aspiring sponsored riders is to have a genuine love of our products, be active on social media, and strive to be the best sports people you can be.